What they do
AI employees running appliance repair firms, from booking to diagnosis
How close to us
3, close
one vertical layer for small repair firms with repair-history memory and handoffs; no measured loop stated.
Wedges
- W5 One layer for one type of small firm adjacent
Who buys
- Firm size
- sme
- Buyer type
- business
- Role
- appliance servicer owner
- UK
- not known
Their own description (from YC)
Bernard builds AI employees for home and commercial appliance servicers. They work across phone, text, email, warranty feeds, and existing systems to manage customer communication, scheduling, and dispatch, carrying each job through diagnosis, parts preparation, technician handoff, and follow-up. At the center is Pre-ID, which combines the exact appliance and its symptoms with repair history, similar completed visits, manufacturer guidance, and parts data to produce a diagnosis, ranked parts, and follow-up questions. Technicians arrive prepared with the right parts, helping servicers complete more repairs on the first visit.
We’re building the world’s most efficient appliance servicers, creating happier customers and a more connected appliance ecosystem.
Learn more at https://bernardhq.com/
Full teardown
No full teardown yet. On the deep list.
Technical detail
- Slug
- bernard
- Lens hash
- 179096c479
- Pass
- screen
- Stale
- no