What they do
AI support agents resolving hard tickets and writing up knowledge
How close to us
2, near
resolved tickets feed knowledge, touches L1; narrow to support
Wedges
- No wedge fit written yet.
L1 Company brain (knows the organisation) 2, clear
L2 Agent team (runs agents, tools, approvals) 1, light
L3 Does and learns (finishes, checks, measures, updates the brain) 1, light
Who buys
- Firm size
- sme
- Buyer type
- business
- Role
- head of support
- UK
- not known
Their own description (from YC)
Clad turns Slack, Teams, and email into one organized support queue. Agents investigate and resolve hard tickets the way a dedicated hire would, and every resolved conversation becomes knowledge, written up automatically.
Full teardown
No full teardown yet. On the deep list.
Technical detail
- Slug
- clad-labs
- Lens hash
- 179096c479
- Pass
- screen
- Stale
- no