What they do
AI agents resolve customer support tickets and take actions
How close to us
3, close
agents on a knowledge engine act and improve in real time; one agent type for support.
Wedges
- No wedge fit written yet.
L1 Company brain (knows the organisation) 2, clear
L2 Agent team (runs agents, tools, approvals) 1, light
L3 Does and learns (finishes, checks, measures, updates the brain) 2, clear
Who buys
- Firm size
- enterprise
- Buyer type
- business
- Role
- customer support heads
- UK
- not known
Their own description (from YC)
Fini builds AI agents that autonomously resolve up to 80% of customer support tickets for enterprises specially in Fintech, E-commerce, Gaming and Fitness tech.
Our agents understand complex workflows, take real actions (like refunds or KYC checks), and improve in real-time. Built on a proprietary knowledge engine, our agents deliver 98%+ accuracy and integrate deeply with tools like Zendesk, Salesforce, and internal APIs.
Enterprises like Bitdefender and Training Peaks use Fini to slash support costs by 50% while boosting CSAT by 10%.
Full teardown
No full teardown yet. On the deep list.
Technical detail
- Slug
- fini
- Lens hash
- 179096c479
- Pass
- screen
- Stale
- no