What they do
AI agents that train and QA customer support reps
How close to us
2, near
trains and evaluates reps with measured outcomes; one function for CX buyers
Wedges
- No wedge fit written yet.
Who buys
- Firm size
- enterprise
- Buyer type
- business
- Role
- head of customer experience at contact centres
- UK
- not known
Their own description (from YC)
Solidroad builds AI agents for CX teams, starting with training and QA. Solidroad agents train human reps in a simulated environment, and evaluate their performance in live customer channels.
By starting with training and QA, our agents learn how humans learn, and their performance can be compared directly with human reps. This enables us to prove the value of the rest of the agents on our roadmap.
Since launching last summer, we’ve reduced onboarding times by 50% at several of the world’s largest outsourced contact centres/BPOs like PartnerHero and Tech Mahindra, and improved go-live CSAT at Crypto.com by 3% (now above 90% CSAT).
Full teardown
No full teardown yet. On the deep list.
Technical detail
- Slug
- solidroad
- Lens hash
- 179096c479
- Pass
- screen
- Stale
- no